We value the safety and well-being of our customers and staff. Curbside pick-up and delivery are available for all of our customers. In-store shopping is currently not allowed. We hope to reopen our doors soon so that customers can freely browse our products and herbs.

Pick-up orders: Please wear a non-medical mask or face covering when you pick-up your order. 

If you have COVID-19, show any symptoms of COVID-19, are subject to a provincial or local public health order, traveled outside of Canada within the past 14 days, fail to comply with health guidelines, we reserve the right to refuse service.

Shipping destinations:

• We ship both locally within Canada using Canada Post.

Shipping times:

• Local orders take approximately 2-7* business days to be delivered to you and we ship within 1-2 days.
• International orders take 4-14* business days to be delivered via Canada Post or UPS.
• *Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• There is a base shipping fee of $15 for all orders. The fee increases based on the size, weight, and destination of your package.

Tracking:

• Orders might include a tracking number which you can use to see where your package is and when it will arrive to the specified location.

Delays:

• Expect delays with your order if your order requires extra attention (quantity, complexity, and/or weight of products). We will contact you directly if your order will be delayed.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via wire payments internationally. Please note that wire payments are only available for custom orders over the phone or email.

Note that additional exchange fee may apply if your currency is other than Canadian (CAD) Dollars.

Due to the large majority of our products being perishable, we do not accept refunds, returns, and exchanges.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with pick-up or delivery information and select payment method for the product - we will ship your package within 1-2 business days.

To place a custom order, please go to our Custom Order page.

Cancelled orders may be due to the following reasons:

• The order you placed has item(s) that are out of stock and is unavailable right now
• The order you placed has item(s) that are unable to ship to the specified location
• Your payment method was declined by the processor

If you wish to know more, please contact us.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

To send an Interac e-transfer:

1. Log into your online/mobile banking app
2. Select the account you want to transfer the funds out of
   
3. Add the recipient's email as cs@greatchinaherbscentre.com 
4. Enter the amount

Please make sure that you spelled the email address correctly to ensure that the e-transfer will be successfully sent.